Legal information

Please find all legal and commercial information related to booking a trip, adding an extra option, creating an account, or using our website below.

Transport rules and liability


General conditions for passengers and baggages

Special conditions

Special conditions vary for each country

Air carrier liabililty

Limits of liability in case of incident, delay or luggage

Passengers rights

Implementation of the European regulations 261/2004

About Air France

General information on Air France in your country

Modern slavery Act

Social and ethical commitment of Air France

Loyalty programs terms and conditions

Flying Blue terms and conditions

See the terms and conditions of Flying Blue signing program

Bluebiz terms and conditions

View the general conditions of membership to bluebiz

Terms and conditions for Air France and KLM accounts

Creation and use of a AF KLM account

Privacy policy - Security

Privacy policy

How we collect and use your personal data

Suspicious e-mails and text messages

How to deal with suspicious e-mails and text messages

Cookie management

Description and cookies settings on our website

Products and services

Additional Baggage option

Additional Baggage terms and conditions

Kids Solo Option

Kids Solo terms and conditions

A la carte meal Option

A la carte meal terms and conditions

Lounge Option

Lounge terms and conditions

Seat Option

Seat Option terms and conditions

Trip and Tree Option

Trip and Tree Option terms and conditions

Personalized airport services option

Personalized airport services terms and conditions

Youth Pass

Youth pass terms and conditions

Senior Pass

Senior Pass terms and conditions

Week-End + Pass

Week-End + Pass terms and conditions


American Express Silver, Gold and Platinum terms and conditions