Process for items lost or found in the plane or airport
Did you lose or find a personal item?
Lost or found items at the airport
For any personal item that has been lost or found in an airport's public area (e.g. security checkpoint, boarding gate, etc.), please contact the Lost and Found service in that airport.
Particular case for official documents
We keep official documents (passport, identity card, driver's license, residency permit, etc.) for 7 days. We can return them to you if you contact us during this period. After 7 days, we must send them to embassies, city halls, or prefectures.
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