Our selection of useful links
Report delayed baggage
Your baggage did not arrive at the same time as you? You should report any baggage-related issues within 48 hours of your arrival. After reporting your delayed baggage, we will send you a Property Irregularity Report (PIR) and a baggage file reference number so you can track your claim.
Claims
Would you like to submit a claim about your trip? You can:
- Request compensation for a flight irregularity (cancelation or delay, boarding issue, downgrade) if you are eligible per the European regulation n°261/2004.
- Submit a claim for damaged baggage, an incident during the flight or at the airport, a problem with the website, and more.
Ticket and option refunds
Everything you need to know about requesting a refund.
- Would you like to cancel your trip?
- Did you purchase an option that you were unable to use?
- Your flight was canceled and our alternatives do not work for you?
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