Our selection of useful links
Solidarity tax refund Air France is refunding customers for the early collection of the increased Solidarity Tax on Airline Tickets (TSBA) for eligible flights.
Report delayed baggage
Your baggage did not arrive at the same time as you? You should report any baggage-related issues within 48 hours of your arrival. After reporting your delayed baggage, we will send you a Property Irregularity Report (PIR) and a baggage file reference number so you can track your claim.
Claims
Would you like to submit a claim about your trip? You can:
- Request compensation for a flight irregularity (cancelation or delay, boarding issue, downgrade) if you are eligible per the European regulation n°261/2004.
- Submit a claim for damaged baggage, an incident during the flight or at the airport, a problem with the website, and more.
Ticket and option refunds
Everything you need to know about requesting a refund.
- Would you like to cancel your trip?
- Did you purchase an option that you were unable to use?
- Your flight was canceled and our alternatives do not work for you?
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