Claims

We strive every day to make your journeys enjoyable and your experience memorable. If we have not fully met your expectations, please feel free to share your suggestions or file a claim with us.

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If you have already submitted a claim and received a reference number, there is no need to fill out a new form for the same request.Submit a claimTrack or modify an existing claim

You are a Flying Blue member and would like to claim missing Miles.

Claim Miles for a flight operated by Air France or KLM

Claim Miles for flights with our partners

You are a Flying Blue member and would like to modify a rewards ticket, submit a claim, or consult our FAQ.

Manage your Flying Blue account

Consult our FAQ

If you have taken a flight to or from the United States, you can submit a claim directly to the U.S. Department of Transportation:

By mail: Aviation Consumer Protection Division C-75 U.S. Department of Transportation 1200 New Jersey Ave, S.E. Washington, DC 20590 Online:Visit the websiteVia consumer complaint hotline: Voice: 202-366-2220 / TTY: 202-366-0511.

For any request concerning a problem when subscribing or using your pass, you can join us by phone at +33 (0)9 69 39 10 30 from 9:00 AM to 5:00 PM from Monday to Friday excluding public holidays.

For all comments and suggestions on the Youth, Senior, Weekend or Discount Pass products, the holder can file a claim by completing this form.

For sales completed at a travel agency, the holder can submit a claim by contacting the agency which sold the card.

If you submitted a claim to our customer service department and you are unsatisfied with our response, you can contact for free the Tourism and Travel Mediation Office. You can find its contact details and referral requirements at www.mtv.travel.

If you experience a problem during an online purchase, you can also use this online platform to reach an out-of-court settlement, if necessary. All information about online dispute resolution can be found on this platform.