Legal information
Transport rules and liability
About Air France
General information on Air France in your country
General conditions of carriage
General conditions for passengers and baggages
Special conditions
Depending on the country or region where you booked your ticket, Special Conditions may be added to the General Conditions of Carriage
Air carrier liabililty
Limits of liability in case of incident, delay or luggage
Passengers rights
Implementation of the European regulations 261/2004
Travel voucher conditions
Terms and conditions when requesting a non-refundable voucher
Accessibility statement
Discover all our accessibility commitments.
Loyalty programs terms and conditions
Privacy policy - Security
Privacy policy
How we collect and use your personal data
Suspicious e-mails and text messages
How to deal with suspicious e-mails and text messages
Cookie management
Description and cookies settings on our website
Satisfaction and compliance surveys
Surveys to measure customer satisfaction and compliance for our products and services