Terms and conditions for the Lounge Option

The present Conditions are an integral part of the General Conditions of Sale as defined in the "Legal notices" section. Any Customer who purchases a Lounge Option is deemed able to contract and to have read and unreservedly accepted the present General Conditions of Sale. Air France offers its customers the possibility to purchase access to Air France lounges.

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Unless stated otherwise in the present General Conditions of Sale, the terms and expressions used in the present General Conditions of Sale are defined as follows: "Air France": Société Air France, a limited liability company incorporated under French law, with a registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under number 420 495 178.  "Business Cabin": area of the aircraft dedicated to Customers who have paid a Business fare. "Customer": an individual person of the age of majority who has reserved the Lounge Option. "Economy Cabin": area of the aircraft dedicated to Customers who have paid an Economy fare. "Premium Cabin: area of the aircraft located between the Business and Economy Cabins, dedicated to Customers who have paid a Premium fare.  "General Conditions of Sale" or "Conditions" or "Present": the present Conditions defining the General Conditions of Sale for the Lounge Option. "Long-Haul": all Air France intercontinental routes from and to metropolitan France and to Africa (except Morocco, Tunisia, Libya) but including flights from and to Algeria, the Middle East (except Israel), the Americas, the Caribbean, the Indian Ocean, Asia and Oceania.  "Lounge Option": opportunity ffered to the Customer to purchase access to the Air France lounge in their departure terminal, subject to availability, and the conditions defined herein. "Price": the price of the Lounge Option varies according to the lounge, your Flying Blue status, and the passenger's age (Youth rate). For more information, please visit: Lounges

By reserving the Lounge Option, the Customer benefits from the following services and amenities available at select Air France Lounges:

  • Welcome desk,
  • Catering area with self-service buffet offering cold and hot drinks,
  • Rest area,
  • Local and international newspapers with the Air France Press app,
  • Free WiFi access
  • Toilets/showers

Details of all the services and amenities available at each Air France lounge can be found on the Air France website through the following link:Air France lounges

The Lounge Option is a service for Customers who do not have complimentary access to Air France lounges: customers traveling in the Business cabin who have paid a Business Light fare, Premium cabin, Economy cabin and/or Flying Blue Silver or Explorer members. Depending on availability, access to the lounges is possible 3 hours before your flight’s departure. Unaccompanied minors are not eligible for the Lounge Option. The purchase of a Lounge Option is possible: - at the airport: 

  • on an Air France self-service kiosk,
  • at an Air France sales counter
  • and at the entrance to the Lounge.

- online:

  • when purchasing a ticket online, 
  • at any time after the purchase of a ticket in the "My bookings" section of the website, in countries where the sale of a Lounge Option is available, 
  • when checking in online.

4.1 At the airport, the Lounge Option can be purchased by credit card* or in cash at an Air France sales counter, and by credit card only at lounge entrances and Air France kiosks. Customers who are Flying Blue members can also pay with their Miles at an Air France sales counter, with an Air France assistant via their Marco application or on the Air France website. 4.2 Online, the Lounge Option can be purchased online by credit card. * Payment by the Customer must be made using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB.

The Lounge Option is associated with an Air France flight number and must be used on the same day of departure of the flight for which the customer has purchased a Lounge Option, except in the event of a change made by the Customer in accordance with Article 6. The Lounge Option is subject to the availability of seats in the lounge.

6.1 The Option reserved by a Customer is personal and non-transferable. Once purchased by a Customer, the Lounge Option cannot be modified, exchanged or refunded in cash or by crediting Miles except as provided in Article 6.2. 6.2 A Customer who has purchased the Lounge Option may only be refunded the Lounge Option Price in the following cases:

  • The flight for which the Customer had purchased the Option is cancelled, modified or delayed,
  • The Customer in possession of a Full Flex ticket cancels his/her flight,
  • Following a voluntary modification of the flight by the Customer, the lounge is unavailable,
  • Following a change in cabin, the Customer is entitled to lounge access,
  • The lounge is closed,
  • The Customer is denied access to the lounge due to overcrowding,
  • The Customer purchases an upgrade option that gives him/her complimentary access to the lounge.

Air France will not be held responsible nor be considered as having failed in its obligations in the event of the non-provision of all or part of the reserved services outlined in the Present Conditions if this breach is due to a case of Force Majeure as defined or interpreted by French jurisprudence. In this event, the Customer may not claim any indemnity, interest or compensation as result of a direct or indirect prejudice suffered by the non-provision of services.

Customer data collected by Air France for the purpose of the Lounge Option is handled according to the laws and regulations in force. For more information, please see our Data Security and Privacy Policy available via the following link:Data Security and Privacy

Air France reserves the right to change the Lounge Option and the Present General Conditions of Sale at any time. Reservations of the Lounge Option are subject to the General Conditions of Sale in force at the time of booking, unless a change to these General Conditions of Sale is required by a government authority (in which case this change will also apply to all bookings made by the Customer).

The Present General Conditions of Sale are subject to French law. In the event of litigation, only the French Courts will have jurisdiction except as otherwise indicated in the General Conditions of Sale.