Accessibility statement
Air France is committed to making its websites, intranet, extranet, software, mobile applications, and digital urban furniture accessible, in accordance with Article 47 of Law No. 2005-102 of February 11, 2005, and in alignment with the European Accessibility Act, Directive (EU) 2019/882.
Here’s our commitment to accessibility:
Digital accessibility commitments
Air France is committed to making its websites and mobile app accessible for everyone, regardless of ability. To achieve this, Air France is following the Web Content Accessibility Guidelines (WCAG) 2.2, level AA criteria. Following these guidelines helps make its website and app more accessible. This is not only useful for people with disabilities but for everybody.
Compliance status
This statement applies to the "airfrance.fr" website.
The Air France website is not yet fully compliant with the General Accessibility Improvement Framework (RGAA), version 4.1.2, due to the non-compliances listed below. We are actively working to improve this.
Test results
The conformity audit conducted in July 2025 by the Idéance reveals that:
- 38.3% of the criteria defined by RGAA version 4.1.2 are currently met.
- The average RGAA compliance rate of the website is 49.5%.
Non-compliant content
List of non-compliant criteria:
1. Perceivable
- Decorative images are not always properly ignored by assistive technologies. In addition, text alternatives provided for informative images are not always relevant. (criteria 1.2, 1.3)
- Frames do not always have a title. (criterion 2.1)
- On some web pages, information is conveyed by color alone. (criterion 3.1)
- The contrast between text and background, or between the colors used in user interface components and informative graphical elements, is not always sufficient. (criteria 3.2, 3.3)
- For some data tables with a title, the title is not always correctly associated with the table. (criterion 5.4)
- On some web pages, information is conveyed solely through shape, size, or position. (criterion 10.10)
- Informative visible content does not always remain present or understandable when style sheets are disabled. (criteria 10.2, 10.3)
- Text does not always remain readable when the font size is increased to at least 200%. (criterion 10.4)
- Hidden content is not always correctly ignored by assistive technologies. (criterion 10.8)
- Text spacing properties cannot always be adjusted by the user without loss of content or functionality. (criterion 10.12)
- Content cannot always be presented without loss of information or functionality and without requiring vertical scrolling at a viewport height of 256 px or horizontal scrolling at a viewport width of 320 px. (criterion 10.11)
- On some web pages, downloadable office documents do not always have an accessible version when required. (criterion 13.3)
2. Operable
- Not all scripts are controllable using the keyboard and all pointing devices. In addition, for scripts that initiate a change of context, users are not always informed or given control. (criteria 7.3, 7.4)
- On each web page, the focus indicator is not always visible for elements that receive focus. (criterion 10.7)
- Additional content that appears on focus or hover over a user interface component is not always controllable by the user. (criterion 10.13)
- On each web page, the tab order is not always consistent. (criterion 12.8)
- Additional content displayed on hover, focus, or activation of a user interface component is not always keyboard-accessible when required. (criterion 13.10)
3. Understandable
- Links are not always explicit and do not always have a descriptive label. (criteria 6.1, 6.2)
- On some web pages, page titles are not always relevant. (criterion 8.6)
- Language changes are not always indicated in the source code. (criterion 8.7)
- Some tags are used solely for presentation purposes. (criterion 8.9)
- On each web page, information is not always structured using appropriate headings. (criterion 9.1)
- The document structure is not always consistent, and lists are not always properly structured. (criteria 9.2, 9.3)
- Not all form fields have a label, and labels associated with form fields are not always relevant. (criteria 11.1, 11.2)
- Form fields of the same type are not always grouped when required, and these form field groups do not always have a legend. (criteria 11.5, 11.6)
- In each form, input validation is not always used appropriately, and when required, suggestions to help users correct input errors are not always provided. (criteria 11.10, 11.11)
4. Robust
Not all scripts are compatible with assistive technologies when required, and status messages are not always correctly conveyed by assistive technologies. (criteria 7.1, 7.5)
Disproportionate burden exemptions
None
Content not subject to accessibility requirements
None
Preparation of this accessibility statement
This statement was prepared on 09/02/2024. It was updated on 08/22/2025.
Technologies used to build the airfrance.fr website
- HTML5
- SVG
- ARIA
- CSS
- JavaScript
Test environment
Content rendering checks were carried out based on the combinations provided by the RGAA reference framework, using the following versions:
- Firefox 140 and NVDA 2025.1.2 on Windows 11
- Firefox 140 and JAWS 2024 on Windows 11
- Safari and VoiceOver on macOS 15.5
- Safari and VoiceOver on iOS 18.5
Tools to assess accessibility
- Color Contrast Analyzer
- Contrast Finder
- Firefox development tools
- Web Developer (Firefox extension)
- Stylus (Firefox extension)
Pages of the website that were subject to the compliance audit
Homepage: https://wwws.airfrance.fr/ Flight search journey: https://wwws.airfrance.fr/search/flights/0 Purchasing journey: https://wwws.airfrance.fr/checkout/passenger-details
Compliance Status This temporary statement applies to the iOS Air France mobile apps.
App is not yet compliant with the General Accessibility Improvement Guidelines (RGAA), version 4.1.2. We have identified the non-compliances listed below which we are actively working to address.
Test results An internal accessibility audit conducted in May 2025 on the iOS application highlighted several areas requiring improvement. While no global compliance rate was calculated, the audit identifies the necessary corrective actions, which will be implemented to improve accessibility across the app.
Non accessible content
List of non-compliant criteria
1. Perceivable
Support for Dynamic Type XXL is partial: some texts are truncated or overlap. (criteria 1.4.4 & 1.4.10) - Text alternatives for certain pictograms and decorative icons are not always present or appropriate. (criterion 1.1.1)
- Animations and micro-interactions do not always respect the system preferences “Reduce Motion.” (criteria 2.3.3 & 2.2.2)
- Some images lack alternative text when relevant, or are not ignored by the screen reader when decorative. (criterion 1.1.1)
- Some information is conveyed only by orientation, color, shape, or placement. (criterion 1.3.3)
- Each page does not always have a clear title. (criterion 2.4.2)
2. Operable
Navigation with VoiceOver (iOS), TalkBack (Android) or keyboard is not smooth on certain complex components. (criteria 2.1.1, 2.1.2, 2.4.3) - Focus is not always correctly restored in forms (input fields, validation buttons). (criteria 2.4.3 & 2.4.7)
- Some interactive elements do not have a sufficient touch target size. (criteria 2.5.5, 2.5.8)
- Some required fields are not indicated as such by VoiceOver. (criteria 3.3.1 & 3.3.2)
- The reading order with VoiceOver is not always logical and fluid. (criteria 1.3.1 & 2.4.3)
- The app does not work in landscape orientation on all views. (criterion 1.3.4)
3. Understandable
- Some buttons do not have explicit labels for screen readers (e.g., “X” icon to close a modal). (criterion 4.1.2)
- Error messages in forms are not always associated with the relevant field, making comprehension difficult for screen reader users. (criteria 3.3.1 & 3.3.3)
- Heading hierarchy (H1/H2/H3) is not always respected, making navigation by headings difficult. (criteria 1.3.1 & 2.4.6)
- Language changes are not always indicated in the source code. (criterion 3.1.2)
- Fields of the same type are not always grouped when necessary, and such groups of form fields do not always include a legend. (criteria 1.3.1 & 3.3.2)
- In each form, validation of input data is not always appropriately used and is not always accompanied, when necessary, by suggestions to help correct input errors. (criteria 3.3.1, 3.3.3, 3.3.4)
4. Robust
- Some components are not fully compatible with native accessibility APIs (UIKit/SwiftUI for iOS, Jetpack Compose for Android). (criteria 4.1.2 & 4.1.3)
- Zoom (up to 200%) is not always properly supported. (criteria 1.4.4 & 1.4.10)
Establishment of this Accessibility Statement
This statement was prepared on September 2, 2024. It was updated on January 15, 2026.
Technologies used on the site airfrance.fr
- Swift/SwiftUI
Testing environment
iOS 18.7.2 Test Environment - iPhone XS and iPhone 13
Tools to evaluate accessibility
- Manual inspection
- Accessibility Inspector (Apple)
- VoiceOver
Va11ydette tool (for criterion-by-criterion tracking)
Pages which have been the subject of compliance verification
- Booking flow:
- Flight search page
- Flight list / selection page
Feedback and contact information
We are committed to meeting our accessibility targets and are working to improve some of these criteria. Have you encountered problems in accessing a service or content on our website or app? Do you have any suggestions for improvement? Please contact us and describe your problem in an email to the following address:
Formal complaints
1. You have identified one or more violation(s) of the digital accessibility regulations (accessibility barriers, failure to comply with reporting obligations, etc.) on this website.
2. You have contacted us to let us know.
3. You have not received a satisfactory response.
You then have the option to:
- Contact the Human Rights Advocate To exercise your rights concerning accessibility barriers that you have encountered, you can:
Either contact your regional representative via the directory of Human Rights Advocate representatives . Or fill out the Human Rights Advocate complaints form by selecting the option “I am a victim of discrimination” then “Private goods and services” and lastly, “Disability.” - Or mail a letter, free of charge (without adding a stamp) to the following address:
Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07