Accessibility statement

Air France is committed to making its websites, intranet, extranet, software, mobile applications, and digital urban furniture accessible, in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

Here are our commitments to accessibility:

Multiannual digital accessibility scheme 2024 - 2026 (PDF)

 

Digital accessibility commitments

Air France is committed to making its websites and mobile app accessible for everyone, regardless of ability. To achieve this, Air France is following the Web Content Accessibility Guidelines (WCAG) 2.2, level AA criteria. Following these guidelines helps make its website and app more accessible. This is not only useful for people with disabilities but for everybody.  

Compliance Status

This temporary statement applies to the “airfrance.fr” website.

The Air France website is not compliant with the General Accessibility Improvement Guidelines (RGAA), version 4.1.2, due to the non-compliances listed below which we are actively working to address.

Test results

The compliance audit conducted in July 2025 by Idéance reveals that:   

  • 38.3% of the RGAA version 4.1.2 criteria are met   
  • The average compliance rate of the site is 49.5%   

Non accessible content

List of non-compliant criteria:

1. Perceivable

  • Decorative images are not always properly ignored by assistive technologies, and for informative images with text alternatives, these alternatives are not always relevant. (criterion 1.2, 1.3)
  • Each frame does not always have a frame title. (criterion 2.1)
  • On some web pages, information is conveyed by color alone. (criterion 3.1)
  • The contrast between text and background or between colors used in interface components and informative graphic elements is not always sufficient. (criterion 3.2, 3.3)
  • For each data table with a title, the title is not always correctly associated with the data table. (criterion 5.4)
  • On each web page, information may be conveyed only by shape, size, or position. (criterion 10.10)
  • Visible content conveying information does not always remain present or understandable when style sheets are disabled. (criterion 10.2, 10.3)
  • Text does not always remain readable when the font size is increased up to at least 200%. (criterion 10.4)
  • Hidden content is not always properly ignored by assistive technologies. (criterion 10,8)
  • Text spacing properties cannot always be redefined by the user without loss of content or functionality. (criterion 10.12)
  • Content cannot always be displayed without loss of information or functionality without requiring vertical scrolling for a window with a height of 256px, or horizontal scrolling for a window with a width of 320px. (criterion 10.11)
  • On each web page, downloadable office documents do not always have an accessible version if necessary.(criterion 13.3)

2. Operable

  • Each script is not always operable by keyboard or pointing device, and when a script initiates a context change, the user is not always notified or able to control it. (criterion 7.3, 7.4)
  • On each web page, the focus indicator is not always visible for elements receiving focus. (criterion 10.7)
  • Additional content appearing on focus or hover of an interface component is not always controllable by the user. (criterion 10.13)
  • On each web page, the tab order is not always coherent. (criterion 12.8)
  • Additional content appearing on hover, focus, or activation of an interface component is not always accessible by keyboard when necessary. (criterion 13.10)

3. Understandable

  • Links are not always explicit, and they do not always have a label. (criterion 6.1, 6.2)
  • On some web pages, page titles are not always relevant. (criterion 8.6)
  • Language changes are not indicated in the source code. (criterion 8.7)
  • Tags are sometimes used solely for presentation purposes. (criterion 8.9)
  • On each web page, information is not always structured with appropriate headings. (criterion 9.1)
  • Document structure is not always coherent, and lists are not always correctly structured. (criterion 9.2, 9.3)
  • Each form field does not always have a label, and the labels provided are not always relevant. (criterion 11.1, 11.2)
  • Fields of the same type are not always grouped when necessary, and such groups of form fields do not always have a legend. (criterion 11.5, 11.6)
  • In each form, input validation is not always used appropriately, and accompanied, if necessary, by suggestions to help correct input errors. (criterion 11.10, 11.11)

4. Robust

  • Each script is not always compatible with assistive technologies when necessary, and status messages are not always properly conveyed by assistive technologies. (criterion7.1, 7.5)

Disproportionate Burden Exemptions

None

Content Not Subject to Accessibility Requirements

None

Establishment of this Accessibility Statement

This statement was prepared on September 2, 2024. It was updated on August 22, 2025.

Technologies used on the site airfrance.fr

  • HTML5
  • SVG
  • ARIA
  • CSS
  • JavaScript

Testing environment

The review was conducted using the tool and assistive technologies combination provided by the RGAA framework, using the following versions:

  • Firefox 140 and NVDA 2025.1.2 on Windows 11
  • Firefox 140 and JAWS 2024 on Windows 11
  • Safari and VoiceOver on macOS 15.5
  • Safari and VoiceOver on iOS 18.5   

Tools to evaluate accessibility

  • Colour Contrast Analyser
  • Contrast Finder
  • Firefox Developer Tools   
  • Web Developer (extension Firefox)
  • Stylus (extension Firefox)

Pages which have been the subject of compliance verification

  1. Home: https://wwws.airfrance.fr/
  2. Flight Search Journey: https://wwws.airfrance.fr/search/flights/0
  3. Purchase Journey: https://wwws.airfrance.fr/checkout/passenger-details

Feedback and contact information

We are committed to meeting our accessibility targets and are working to improve some of these criteria. Have you encountered problems in accessing a service or content on our website or app? Do you have any suggestions for improvement? Please contact us and describe your problem in an email to the following address:

mail.digital.accessibility@airfrance.fr We aim to ensure the highest quality experience for all our passengers. If you require any assistance at the airport or during your flight, our staff are on hand to ensure you have everything you need to guarantee a stress-free trip.   View our assistance services  

Formal complaints

1. You have identified one or more violation(s) of the digital accessibility regulations (accessibility barriers, failure to comply with reporting obligations, etc.) on this website.    

2. You have contacted us to let us know.   

3. You have not received a satisfactory response.  

You then have the option to:  

- Contact Arcom to report one or more violation(s) of digital accessibility regulations, please use the contact form on the Arcom website

- Contact the Human Rights Advocate To exercise your rights concerning accessibility barriers that you have encountered, you can: 

Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07