Special conditions

You can book up to 9 passengers per booking, including adults and children. Each adult can be accompanied by an infant on their lap. The booking is confirmed as soon as you receive your booking reference. A confirmation email containing all the details of your booking will also be sent to the email address you provided. Please note that, according to European Union regulations, you do not have rights of withdrawal if your tickets were purchased on the internet.

Rates quoted include all taxes, with the exception of certain airport taxes that may be levied locally. Rates are guaranteed as soon as you obtain your booking reference.

If you wish to request a refund for a ticket purchased at a travel agency, please contact them first. Your agency has all the information necessary to process your refund. In case of any difficulty, our customer service is at your disposal. You can reach them from the Contact Uspage. If your ticket is no longer valid and has not been used for transportation, you are entitled to a refund of the taxes and fees. If you board the aircraft, you will be liable for the taxes and fees. You can obtain your refund by submitting a request online in the section “My Bookings” (online refunds are processed free of charge). You may also contact the nearest Air France point of sale. Per the terms of the French Consumer Code, refunds may not exceed 20% of the amount of the refundable taxes. You will be refunded within 30 days after we have received your request.

To pay online, you must use your credit or debit card. Air France will then charge your card in real-time. Depending on the country, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods. Payment is fully secure thanks to the highest standard of data encryption.

The reserved fare is valid for a ticket used in its entirety, in the order, and on the dates indicated. By the General Conditions of Carriage, any non-conforming use of the ticket on the day of travel will result in the payment of an additional flat fare at the airport.

Passengers are informed that in the event of a breach of Article 15 (Behavior on board) of the General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitations to the carriage), they may be included on the list of persons prohibited from boarding the carrier's aircraft pursuant to the CNIL deliberation n°2016-240.

Under the terms of the Consumer Code relating to the mediation of consumer disputes, if you have submitted your dispute in written form via our customer service department, are not satisfied with the response, or haven’t received a response within 60 days, you can contact the Tourism and Travel Ombudsman: