Special conditions

Please make sure to always read the General Conditions of Carriage and the Special Conditions applicable to the country or region where you booked your ticket.

When you book a flight with Air France, you accept our General Conditions of Carriage for you and your baggage. The Special Conditions are part of the General Conditions of Carriage. Please be sure to read these Special Conditions as well. The Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a country or region. The Special Conditions may therefore differ from country to country. Read the complete General Conditions of Carriage.

Booking via the website

You can book up to 9 passengers per dossier, including adults and children. Each adult can be accompanied by an infant on their lap. The reservation is confirmed as soon as you receive your booking reference. A confirmation email containing all the details of your reservation will also be sent to the email address you provided. Please note that, according to European Union regulations, you do not have rights of withdrawal if your tickets were purchased on the internet.

Rates

Rates quoted include all taxes, with the exception of certain airport taxes that may be levied locally. Rates are guaranteed as soon as you obtain your booking reference.

Ticket refund

If you wish to request a refund for a ticket purchased at a travel agency, please contact them first. Your agency has all the information necessary to process your refund. In case of any difficulties, our customer service is at your disposal. You can reach them from the Contact Us page. If your ticket is no longer valid and has not been used for transportation, you are entitled to a refund of the taxes and fees. If you board the aircraft, you will be liable for the taxes and fees. You can obtain your refund by submitting a request online in the section “My Bookings” (online refunds are processed free of charge). You may also contact the nearest Air France point of sale. Per the terms of the French Consumer Code, refunds may not exceed 20% of the amount of the refundable taxes. You will be refunded within 30 days after we have received your request.

Online payment

To pay online, you must use your credit or debit card. Air France will then debit your card in real-time. Depending on the country, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods. Payment is fully secure thanks to the highest standard of data encryption.

Ticket use

The reserved fare is valid for a ticket that is used in its entirety, in the order, and on the dates indicated. By the General Conditions of Carriage, any non-conforming use of the ticket on the day of travel will result in the payment of an additional flat fare at the airport.

  • For flights within Europe (including Metropolitan France and Corsica), this surcharge amounts to €125 in the Economy cabin and €300 in the Business cabin.
  • For intercontinental flights, the supplement is €500 in Economy and Premium Economy, €1500 in Business and La Première (or the equivalent in local currency).

Behavior on board

Passengers are informed that in the event of a breach of Article 15 (Behavior on board) of the General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitations to the carriage), they may be included on the list of persons prohibited from boarding the carrier's aircraft pursuant to the CNIL deliberation n°2016-240.

Consumer mediation contact

Under the terms of the Consumer Code relating to the mediation of consumer disputes, if you have submitted your dispute in written form via our customer service department, are not satisfied with the response, or haven’t received a response within 60 days, you can contact the Tourism and Travel Ombudsman:

  • via the website: http://www.mtv.travel/
  • by post: MTV Médiation Tourisme Voyage -BP 80303- 75823 Paris Cedex 17