Special conditions Booking via the website
You can book up to 9 passengers per booking, including adults and children. Each adult can be accompanied by an infant on their lap. The booking is confirmed as soon as you receive your booking reference. A confirmation email containing all the details of your booking will also be sent to the email address you provided. Please note that, according to European Union regulations, you do not have rights of withdrawal if your tickets were purchased on the internet.
Rates quoted include all taxes, with the exception of certain airport taxes that may be levied locally. Rates are guaranteed as soon as you obtain your booking reference.
Ticket refund Online payment
To pay online, you must use your credit or debit card. Air France will then charge your card in real-time. Depending on the country, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods. Payment is fully secure thanks to the highest standard of data encryption.
The reserved fare is valid for a ticket used in its entirety, in the order, and on the dates indicated. By the General Conditions of Carriage, any non-conforming use of the ticket on the day of travel will result in the payment of an additional flat fare at the airport.
- For flights within Europe (including Metropolitan France and Corsica), this surcharge amounts to €125 in the Economy cabin and €300 in the Business cabin.
- For intercontinental flights, the supplement is €500 in Economy and Premium Economy, €1500 in Business and La Première (or the equivalent in local currency).
Behavior on board
Passengers are informed that in the event of a breach of Article 15 (Behavior on board) of the General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitations to the carriage), they may be included on the list of persons prohibited from boarding the carrier's aircraft pursuant to the CNIL deliberation n°2016-240.
Consumer mediation contact
Under the terms of the Consumer Code relating to the mediation of consumer disputes, if you have submitted your dispute in written form via our customer service department, are not satisfied with the response, or haven’t received a response within 60 days, you can contact the Tourism and Travel Ombudsman:
via the website: http://www.mtv.travel/
- by post: MTV Médiation Tourisme Voyage -BP 80303- 75823 Paris Cedex 17