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Refunds, vouchers, and compensation

Did you run into unexpected trouble during your trip? Would you like to cancel your booking? You may be eligible for compensation.

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Covid-19

For all tickets issues through June 28, 2022, specific rules apply.

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Refunds
Refunds and compensation

Select a reason and follow the steps to request a refund, obtain a voucher, or receive compensation.

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Baggage

View all the steps to follow to declare missing or damaged baggage.

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Learn more about your rights

Passenger rights

Provisions of European Regulation 261/2004

Carrier's responsability

Limits of liability for incidents, delays and damages

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