Get insurance for your trip
Our answers to your questions
This travel insurance policy is for you if:
- you are an individual or a professional booking one or more plane tickets on the Air France website any destination offered by Air France (except destinations excluded by the insurance contract)
- you wish to protect yourself against certain unforeseen events beyond your control, occurring before or during your trip
- you are a French resident
- your trip does not exceed a maximum duration of 3 consecutive months
This insurance policy is not for you if:
- your trip exceeds 3 months in duration
- you plan to take part in certain extreme sporting activities or competitions during your trip
- you want to cover several trips during the year
- your trip has already begun
- your trip takes place in a country excluded by the insurance contract
- you are already covered by another insurance policy offering the same benefits
Travel insurance won't reimburse you if you decide to cancel or change your trip because you change your mind, or the local weather doesn't suit you.
However, you can be reimbursed if your flight is cancelled or modified for an unforeseen reason beyond your control, listed in your contract - a couple of examples:
- you catch the flu and are unable to travel,
- a member of your family dies,
- you fall down the stairs and have to stay at home,
- someone who was due to travel with you is ill and can no longer leave,
- your employer changes your vacation dates,
- you separate from your spouse with whom you were due to travel,
- you have a contraindication to the vacation required to reach your destination,
- your visa application is refused by the local authorities,
- any other unforeseen reason beyond yourcontrol, for which you can provide proof (e.g. your pet is in hospital and you need to look after him/her, you have an unexpected medical appointment that cannot be rescheduled...).
To consult all reasons for cancellation or modification covered, please refer to the General Terms & Conditions of your contract.
No, travel insurance does not cover flight cancellation by the carrier, including in the event of a strike. Only flight ticket cancellations made by you, as a result of a covered reason, are considered under your travel insurance.
To obtain a refund for a cancelled flight, we suggest you to contact the airline customer service directly.
The insurance product suggested to you includes coverages that correspond to the type of plane ticket you have purchased. The coverages may therefore differ depending on the type of plane ticket you choose.
Example 1: If you have purchased a Flex ticket, this can be cancelled and modified free of charge by Air France. In this case you will not be proposed insurance including cancellation cover.
Example 2: If you have purchased a Standard or Standard Plus ticket, the plane ticket is non-cancellable but may be modified at extra cost. In this case, we propose you insurance including cancellation cover. If you have to cancel or modify your trip for a reason covered by your contract, Allianz Travel insurance reimburses the amount of your ticket that you have to cancel or the modification fees charged. In the event of a ticket change, any fare difference with the new ticket is not covered by the insurance.
Example 3: If you have purchased a Light ticket, the plane ticket is non-refundable and non-modifiable by Air France. In this case, we propose you an insurance policy that includes a cancellation cover. If you have to cancel or modify your trip for a reason covered by your contract, Allianz Travel insurance reimburses the amount of your ticket that you have to cancel or modify.
Medical and hospital expenses abroad coverage provides reimbursement of:
- Unforeseen, out-of-pocket emergency medical expenses you may incur during your stay abroad:
- Advance payment of hospitalization costs in the event of an accident or more serious health problem (accommodation, surgery, examinations, etc.).
In all cases, do not incur any expenses without the prior agreement of the Allianz Travel medical assistance service, available 24 hours a day on 00 33 (0)1 42 99 64 16 (toll-free).
Please let us know: your contract number, who needs assistance and where they are, who is looking after the sick person, when and how they can be reached...
To make your claim, you can:
- download the allyz by Allianz application, create your account and then go to the "Insurance" section
oor connect directly to: www.allianz-protection.com using your policy number (beginning with AMDFR...) then go to the "Declare/complete your claim" section.
If you do not have Internet access, you can contact us on +33 (0)1 42 99 03 95 from 9:00 a.m. to 6:00 p.m. Monday to Friday (metropolitan France time zone - not overt).
Covers are provided by AWP P&C - Limited company with share capital of 18,510,562.10 euros, 519 490 080 RCS Bobigny, head office: 7 rue Dora Maar - 93400 Saint-Ouen - Private company regulated by the French Insurance Code, and implemented by AWP FRANCE SAS - Simplified joint-stock company with capital of 7,584,076.86 euros, 490 381 753 RCS Bobigny, registered office: 7 rue Dora Maar 93400 Saint-Ouen - Insurance brokerage company - Registration ORIAS 07 026 669 (www.oria.fr), operating under the trade name "Allianz Travel".